Claims processing: Pre-billing - entering patient demographics and insurance information; checking that authorizations are on file; submitting claims electronically when possible; filing secondary claims or coordinating automatic crossovers.

Posting: Entering payments and adjustments from insurance EOBs; posting patient copays.

Follow-up: Calling insurance companies to check on status of unpaid claims;  refiling unpaid claims as needed;  filing appeals.

Patient communications: Mailing out patient statements; responding to patient account inquiries on our toll-free line.

Collections assistance: Sending out dunning letters on slow-paying accounts; submitting accounts to a licensed collections agency, if needed.